QuickBooks Error PS060, also known as a payroll service error, typically surfaces when users attempt to update or run payroll within QuickBooks. This error can halt your payroll processes, creating a significant inconvenience. It usually appears with the following message:

"Error PS060: Your payroll service is temporarily unavailable."

Understanding and resolving this error promptly is essential to ensure that your business operations continue smoothly without any payroll disruptions.

General Causes of QuickBooks Error PS060

Before diving into the solutions, it's crucial to understand the root causes of QuickBooks Error PS060. Knowing why the error occurs can help in preventing it from happening in the future. Here are some common reasons:

  1. Expired Payroll Subscription: If your payroll subscription has expired, you might encounter this error.
  2. Internet Connectivity Issues: Unstable or poor internet connection can hinder payroll service updates.
  3. Incorrect Billing Information: Incorrect or outdated billing information can lead to subscription issues, causing this error.
  4. Server Issues: Sometimes, the error might be on Intuit's end due to server maintenance or outages.
  5. Outdated QuickBooks Software: Running an outdated version of QuickBooks can result in compatibility issues, leading to this error.

Troubleshooting Solutions to Fix QuickBooks Error PS060

Now that we've identified the potential causes, let's explore various troubleshooting solutions to fix QuickBooks Error PS060. Follow these steps to resolve the error efficiently.

Solution 1: Verify Your Payroll Subscription

The first step in resolving Error PS060 is to ensure that your payroll subscription is active.

  1. Open QuickBooks and go to Employees.
  2. Select My Payroll Service and then Account/Billing Information.
  3. Sign in using your Intuit account credentials.
  4. Verify the status of your payroll subscription. If it's expired, renew your subscription.

Solution 2: Check Your Internet Connection

A stable internet connection is essential for QuickBooks to update payroll services. Follow these steps to ensure your internet connection is not the issue:

  1. Open your web browser and try accessing any website.
  2. If the website doesn't load, troubleshoot your internet connection by restarting your router or contacting your ISP.
  3. If the internet is working fine, try updating payroll in QuickBooks again.

Solution 3: Update Your Billing Information

Incorrect billing information can cause subscription issues. Here's how to update your billing details:

  1. Open QuickBooks and navigate to Employees.
  2. Click on My Payroll Service and then select Account/Billing Information.
  3. Log in to your Intuit account.
  4. Update your billing information and save the changes.

Solution 4: Check for Server Outages

Sometimes, the error may be due to server issues on Intuit's end. You can check if QuickBooks services are down by visiting Intuit's status page or contacting their customer support.

Solution 5: Update QuickBooks

Running the latest version of QuickBooks is crucial for optimal performance. Here's how to update your software:

  1. Open QuickBooks and go to Help.
  2. Select Update QuickBooks Desktop.
  3. Click on Update Now and then select Get Updates.
  4. Once the update is complete, restart QuickBooks and try running payroll again.

Solution 6: Run QuickBooks in Safe Mode

Running QuickBooks in Safe Mode can help in identifying if third-party applications are causing the error. Follow these steps:

  1. Restart your computer and press F8 continuously as it boots up.
  2. Select Safe Mode with Networking from the Advanced Boot Options menu.
  3. Open QuickBooks and try updating payroll.

Solution 7: Contact QuickBooks Support

If none of the above solutions work, it's time to contact QuickBooks support for further assistance. They can provide specialized support and guide you through advanced troubleshooting steps.

Preventing QuickBooks Error PS060

Prevention is always better than cure. Here are some tips to avoid encountering QuickBooks Error PS060 in the future:

  1. Regular Updates: Keep your QuickBooks software updated to the latest version to ensure compatibility with payroll services.
  2. Active Subscription: Regularly check and renew your payroll subscription before it expires.
  3. Accurate Billing Information: Ensure that your billing information is accurate and up-to-date.
  4. Stable Internet Connection: Maintain a stable and secure internet connection, especially when performing payroll updates.
  5. Backup Data: Regularly backup your QuickBooks data to avoid data loss during unexpected errors.

Conclusion

QuickBooks Error PS060 can disrupt your payroll processes, but with the right troubleshooting steps, you can resolve it quickly. By understanding the causes and following the solutions provided, you can ensure that your payroll operations run smoothly. Remember to keep your QuickBooks software updated and maintain an active payroll subscription to prevent future errors. If you encounter persistent issues, don't hesitate to contact QuickBooks support for professional assistance.